Short version:

For in stock items.

  • 1-2 business days for delivery
  • 3-4 business days in regional areas including WA and NT
  • Orders before 3pm are dispatched same day
  • Air Freight for small items
  • Road Freight for larger items or regional locations
  • Items are dispatched from Melbourne, Sydney, Brisbane depending on stock availability

For order-to-order items, or items not in stock, our ETA is for items to come into our or our supplier’s warehouse.  So, add the appropriate delivery times onto the ETA.  Remember these are a guide given to us by vendors and suppliers.  We cannot guarantee accuracy, we can only report on information we have been given.

 

Longer Version

At mstore we partner with a number of logistics partners and integrate with our existing distributor networks to ensure products get to you as fast as possible.

If your order is in stock, we generally can have it shipped on the same day if your order is before 3pm the same day.

We ship most products via courier.  As such we can only deliver to a street address, no PO Boxes or Storage Lockers.

As we ship via courier you will receive tracking information when an item is booked in for shipping.  Most orders will be delivered in 1-2 business days.  For Sydney and Melbourne customers, a next business day delivery is not unusual by any means.  However, once it leaves our hands, it’s at the mercy of the courier.  While we’d love to stress just how much you can’t wait for that new order, I’m pretty sure every deliver is “special”.

For small items we will ship via Air Freight.  For larger items we may only have option for road freight.  On checkout you will see which options are available, usually only 1 or two options exist for a given item and your location.

As such expect to add an extra day or two depending on your location for delivery.  Busy times of the year such as Christmas can and do affect delivery schedules.

Australia is a big place, and not everyone is in a capital city for speedy delivery.  However, we can deliver to pretty much anywhere.  In regional areas most major freight companies will only ship to regional depots and local couriers will complete delivery.  This will mean freight delivery can vary in time and most online tracking will be limited.

Some items qualify for free shipping.  In these cases, shipping is still via courier and standard times apply for delivery.

Orders are shipped from various locations in Australia, most will be shipped from Sydney, Melbourne, or Brisbane.  In a number of cases items are shipped directly from our supplier’s warehouse.